Frequently Asked Questions
Quick answers about booking, pricing, and what to expect when your friendly neighborhood tech comes over. Don’t see your question? Call or text 352.299.3555, or email contact@onsitechcomputers.com.
Booking & Visits
How do I book a visit?
Book online for a weekday visit and your time is confirmed right away, or call or text 352.299.3555. For a Saturday, call or send a request during weekday business hours. Tell us what’s going on, what kind of computer you have, and where you are, and we’ll set up a time for your technician to come to you.
Can you come out the same day?
Same-day or next-day visits are often available, Monday through Saturday, depending on how the schedule looks. Sunday and holiday visits are handled as emergency service calls, by advance appointment only, and may carry a different hourly rate. Call us during business hours, Monday through Friday, to book one.
What happens when the technician arrives?
Please allow a one-hour arrival window, and if we’re running late, your tech will keep you posted. Once there, your technician works on the problem right in front of you and explains each step in plain language. You’re welcome to watch and ask questions. Before we leave, we make sure everything works and share a few tips for staying safe online.
What if I need to cancel?
Please give at least 12 hours’ notice to cancel or reschedule. If no one’s home when we arrive and we didn’t get notice, there’s a $40 no-show fee.
Do you speak Spanish?
Yes. Visits can be in English or Spanish, whichever you prefer. Se habla español.
Pricing
How much does a visit cost?
It’s $80 for the first hour, with a one-hour minimum, then $40 for each additional 30 minutes. Parts aren’t included and are quoted separately, and diagnosis is hands-on work, so it’s billed at the same rate.
Is there a trip fee?
No. There’s no trip fee anywhere in Marion, Citrus & Sumter Counties, and anywhere in The Villages. Visits outside those areas are at the technician’s discretion and may carry a higher first-hour rate, and new clients outside our area may be asked to prepay the first hour when booking.
How do I pay?
Payment is due at the end of the visit. We take cash and any credit or debit card. Checks are welcome from existing or returning clients, just not on a first visit. Zelle, PayPal, Cash App, or Venmo may also be an option when available, at the technician’s discretion.
Services
What do you work on?
Desktops, laptops, all-in-ones, and mini PCs, along with home and small-office Wi-Fi, routers, smart home and streaming devices, and Starlink equipment. That covers virus removal, slow computer tune-ups, Windows upgrades, data recovery and transfer, new computer setup, and upgrades like SSDs, screens, and batteries.
Do you set up printers?
Yes. Printer offline? Not responding? New printer to set up? We can take care of this for you, including setting up wireless printing so every computer in the house can use it.
Is there any work you don't do?
We don’t repair phones, tablets, game consoles, or printer hardware. Onsitech Computers LLC does not sell or install security cameras or alarm systems, and does not do any drilling, wall mounting (including TVs), or structural wiring behind walls or through conduits. Requests for that work will be declined. Mounting, in-wall wiring, and anything that needs an electrician or handyman must be done before the visit, and we’ll set up and configure devices that are already installed.
Areas
Which areas do you serve?
We serve all of Marion, Citrus, and Sumter Counties, including Ocala, The Villages, Dunnellon, Hernando, Lecanto, and nearby areas. Every part of The Villages is covered, its Lake County side included. For the full list of towns, see our Marion, Citrus, and Sumter County pages.
Concierge Service
How does the Concierge Service work?
It’s something you request. Your technician comes by only to pick up your computer, with no diagnosis on site, and we hand it back after the bench repair, typically within 3 business days. There’s a $25 Concierge fee, bench repairs use flat-rate pricing you approve first, and parts aren’t included and are quoted separately. The return is a hand-over only, so setup on your desk or reinstalling anything afterward is a continued service call at $40 per 30 minutes. Please back up your files before pickup.
What Concierge charges should I know about?
If you ask for Concierge partway through a service call, or the job moves to the bench because it would take too long on site and flat-rate pricing costs you less, the service call time up to that point is still due. Decide not to go ahead with a bench repair? The $40 diagnostic fee and the $25 Concierge fee are still due. The good news is the diagnostic fee can be credited toward any approved repair or service within 14 business days of getting your computer back.
Seniors & Families
Can I book a visit for my mom or dad?
Yes. You can book and pay from wherever you live. Tell us who’ll be home, what’s going on, and the best number to reach them on the day, and your technician will take care of everything in person.
I'm not comfortable with computers. Is that okay?
Absolutely. Our Senior-Friendly Computer Repair & Assistance visits are patient and one-on-one. Your tech goes at your pace, explains things in plain language, and leaves everything set up the way you like it.
Still Have a Question?
Book a visit and ask your technician in person, or reach us at 352.299.3555 or contact@onsitechcomputers.com.
Monday to Friday, 9:00 AM to 6:00 PM · Saturday, 10:00 AM to 5:00 PM · Sunday and holiday emergency calls by advance appointment only