Pricing & How It Works
Straightforward pricing for computer repair in your home or small business. Here’s what a visit costs, what’s included, and what to expect from the moment you book.
What a Visit Costs
On-Site Visits
- $80 for the first hour, with a one-hour minimum
- $40 for each additional 30 minutes
- The first hour covers diagnosis, consultation, and any attempted service
- Parts aren't included and are quoted separately, before anything is ordered
- No trip fee anywhere in Marion, Citrus & Sumter Counties, and anywhere in The Villages.
Diagnosis is hands-on work, so it’s billed at the same rate. We can’t name an exact total before we see the computer, since every job is different. How long it takes depends on the computer’s condition, your internet speed, and how much data is involved.
Concierge Service: Pickup and Return
Concierge Service is something you request when a job needs time on the bench. Your technician comes by only to pick up the computer, with no diagnosis on site, and the return visit is a simple hand-over.
- $25 Concierge fee for pickup and return
- Flat-rate bench pricing, approved by you before any repair begins
- Usually back to you in about 3 business days
- Diagnostics are separate from the Concierge fee, and parts aren't included and are quoted separately
- Setup on your desk or reinstalling anything after the return is a continued service call, $40 per 30 minutes
If you ask for Concierge during a service call, or the job moves to the bench because flat-rate pricing costs you less than more time on site, the service call time up to that point is still due. If you decide not to go ahead with a bench repair, the $40 diagnostic fee and the $25 Concierge fee are still due. The diagnostic fee can be credited toward an approved repair or service within 14 business days of the device’s return.
Payment, Scheduling & Travel
Paying for your visit
Payment is due at the end of the visit, by cash or any credit or debit card. Checks are accepted from existing or returning clients, not on a first visit. Zelle, PayPal, Cash App, or Venmo may also be accepted when available, at the technician’s discretion.
Changing your appointment
Need to cancel or reschedule? Please give at least 12 hours’ notice. If no one’s home when we arrive and we didn’t get notice, a $40 no-show fee applies.
Sundays and holidays
Sunday and holiday visits are treated as emergency service calls. They’re by advance appointment only, and a different hourly rate may apply. To arrange one, call during business hours, Monday through Friday.
Outside our service area
Our service area is Marion, Citrus, and Sumter Counties, plus all of The Villages. Visits outside it are at the technician’s discretion and may carry a higher first-hour rate instead of a trip charge. For new clients outside our service area, we may require the first hour to be paid in advance when booking.
How a Visit Works
1. Book your visit
Book a weekday visit online, or call or text 352.299.3555. Saturday visits are by request during weekday business hours. Let us know what’s going on.
2. We come to you
Your technician arrives at your home or business, looks things over in person, and explains what’s wrong before starting. Watch as much as you like.
3. Everything working before we leave
Most jobs wrap up in that same visit. If a part has to be ordered, you’ll hear the price and the plan first. You settle up at the end of the visit.
Weekday visits start at 9 AM, 12 PM, 3 PM, or 6 PM. Saturday visits start at 10 AM, 1 PM, or 4 PM. Please allow a one-hour arrival window. Our office hours, listed below, are when we answer calls and messages.
Pricing Questions
Is there a charge to diagnose the problem?
Yes. Diagnosis is hands-on work, so it’s part of the first hour at the standard rate. The first hour covers diagnosis, consultation, and any attempted service.
Can you tell me the exact price before you come?
Not an exact total, because every computer and every problem is different. You’ll know the rates up front, $80 for the first hour and $40 for each additional 30 minutes. Parts aren’t included and are priced before they’re ordered.
Do you charge a trip fee?
No. There’s no trip fee anywhere in Marion, Citrus & Sumter Counties, and anywhere in The Villages. Outside those areas, visits are at the technician’s discretion and may carry a higher first-hour rate, and new clients may be asked to prepay the first hour when booking.
What forms of payment do you take?
We take cash and any credit or debit card, and payment is due at the end of the visit. If you’ve had a visit with us before, a check is fine too, just not on a first visit. When available, Zelle, PayPal, Cash App, or Venmo may also be accepted, at the technician’s discretion.
How does Concierge Service pricing work?
There’s a $25 Concierge fee for pickup and return, which are a hand-over of the computer only. Bench repairs use flat-rate pricing, and you approve the price before any repair begins. Parts aren’t included and are quoted separately. If you decide not to go ahead, the $40 diagnostic fee and the $25 fee are still due, and the diagnostic fee can be credited toward an approved repair or service within 14 business days of the device’s return.
Ready to Book Your Visit?
Book an on-site appointment online, or call or text 352.299.3555. Same-day or next-day visits are often available, Monday through Saturday.
Monday to Friday, 9:00 AM to 6:00 PM · Saturday, 10:00 AM to 5:00 PM · Sunday and holiday emergency calls by advance appointment only