Terms of Service
These are the terms for every on-site visit and Concierge Service job. We’ve written them as plainly as we can so there are no surprises. By booking a visit, you agree to them.
Effective date: October 2026
Billing
On-site service visits are billed at $80 per hour with a one-hour minimum. The first hour is charged in full, no matter how long the visit takes, how it turns out, or whether the work can be completed. It covers diagnosis, consultation, and any attempted service. After the first hour, time is billed at $40 per 30-minute increment. Parts aren’t included in any of our pricing and are quoted separately.
Service area and travel
There’s no trip fee anywhere in Marion, Citrus & Sumter Counties, and anywhere in The Villages. Visits outside those areas are at the technician’s discretion and may carry a higher first-hour rate instead of a trip charge. For new clients outside our service area, we may require the first hour to be paid in advance when booking.
Scope and duration
Service time isn’t guaranteed. How long a job takes depends on the device’s condition and performance, internet speed, the amount of data, and any complications found on-site. Some repairs need parts to be ordered and a follow-up visit.
Work we don't do
Onsitech Computers LLC does not sell or install security cameras or alarm systems, and does not do any drilling, wall mounting (including TVs), or structural wiring behind walls or through conduits. Requests for that work will be declined.
Mounting, in-wall wiring, and anything that needs an electrician or handyman must be done before the visit. We set up and configure devices that are already installed.
We also don’t repair phones, tablets, game consoles, or printer hardware.
Payment
Payment is due at the end of the visit. We accept cash and any credit or debit card. Checks are accepted only from existing or returning clients with at least one prior completed and paid service visit on record, so not on a first visit. Electronic payments through Zelle, PayPal, Cash App, or Venmo may be accepted when available, at the technician’s discretion.
Appointment times
Your scheduled time is a reference point, not a guaranteed arrival time. Traffic, weather, and earlier service calls can cause delays, so please allow a one-hour window. If we’re running late, your technician will keep you updated on the arrival time.
Sundays and holidays are emergency service calls, available by advance appointment only, and a different hourly rate may apply. Sunday and holiday visits must be booked by phone during business hours, Monday through Friday.
Cancellations and no-shows
Cancellations require at least 12 hours’ notice. If no one is present when we arrive and we didn’t receive proper notice, a $40 no-show fee is charged (invoiced by email if it was collected at booking). Future service is declined until the fee is settled, and repeat no-shows may be permanently declined. We also reserve the right to reschedule, with as much notice as circumstances allow.
Your data and device access
You’re responsible for backing up your data and for giving us accurate login credentials. If a device can’t be accessed because credentials are incorrect or missing, the time is still billable. Onsitech Computers LLC is not liable for data loss or inaccessibility resulting from any service performed.
Device ownership
By booking, you confirm that you’re the legal owner of the device or have explicit authorization to request service on it. Onsitech Computers LLC is not liable for ownership disputes.
Refusing or stopping service
We reserve the right to refuse or discontinue service because of unsafe conditions, harassment, or threatening behavior. All time up to that point is billed in full, regardless of repair status.
Staying in touch
Please be reachable by phone or text on the day of service. If we can’t reach you, the visit may be delayed or canceled.
Concierge Service
Concierge Service is provided at your request. Your technician comes only to pick up your computer, and no diagnosis is done on site. Diagnostics and repair happen on the bench, and the later visit is only to return the device.
- Fee: The Concierge Service fee is $25. It’s separate from diagnostics, parts, and repairs.
- Bench pricing: Bench repairs use flat-rate pricing that varies by service type, scope, and complexity. All pricing is shared with you before you authorize a repair. Parts aren’t included and are quoted separately.
- Turnaround: Typically within 3 business days. Complex diagnostics, parts testing, or severe repairs may take longer.
- Concierge during a service call: If Concierge is requested during an ongoing service call, or the device is escalated to the bench because the repair would take too long on site and flat-rate pricing costs less, the service call time before Concierge starts is still due at the hourly rate. The $25 fee and the bench charges are added to that. We always explain an escalation and get your authorization before the device leaves.
- Drop-off and return: Drop-off and return are a hand-over of the device only, not delivery and setup. Setting the device up on a desk, or reinstalling anything (for example, a printer after a clean install), is billed as a continued service call at the standard rate of $40 per 30 minutes, in 30-minute increments from the start.
- If you decline the repair: If a repair is declined or isn’t cost-effective, the $40 diagnostic fee and the $25 Concierge fee are still due. The diagnostic fee can be credited toward any approved repair or service, including data recovery or transfer, within 14 business days of the device’s return. After that, the credit expires.
- Deposits: A deposit or full payment may be required before parts are ordered, shown as a separate line on your invoice.
- Backups: You’re solely responsible for backing up your data before Concierge Service. Onsitech Computers LLC is not responsible for data loss, corruption, or inaccessible files, or for resulting damages such as downtime, lost productivity, or financial loss. Automatic backup setup is available as a one-time service on request. Ongoing monitoring and verification remain your sole responsibility.
Agreement
By booking your visit, you acknowledge and agree to all of the terms above. Questions before you book? Email contact@onsitechcomputers.com or call or text 352.299.3555.
Effective date: October 2026
Questions Before You Book?
We’re happy to explain anything on this page. Book an on-site appointment anywhere in Marion, Citrus, or Sumter County.
Monday to Friday, 9:00 AM to 6:00 PM · Saturday, 10:00 AM to 5:00 PM · Sunday and holiday emergency calls by advance appointment only